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Academic• All clients will be tested rigorously prior to integration into classes.
• The results of these tests are available to clients on request.
• Feedback questionnaire given within two days of course commencement.
• Any client who has expressed any concern at all will be seen within 24 hours.
• A response to any client query will be made within 24 hours.
• A client’s request to change class is dealt with immediately in the following way: |
| | • The client will discuss the case with a senior member of the academic staff.
• The member of staff will then obtain detailed information and judgment from the client’s tutors.
• The senior member of the academic staff will form a conclusion based on the information
obtained and will meet the client within a mutually agreed period in order to discuss the
conclusion and the action to be taken. |
• Course needs/progress interviews by senior academic staff on request.
• On completion of the course, all clients will be furnished with a profile detailing their competences in the
English language at their particular level according to the Common European Framework. |
Accommodation and Welfare • All host families initially inspected before acceptance
and then half of all families on our register revisited
every year.
• Students’ likes and dislikes regarding children/animals/diet/smoking
etc. matched as closely as possible with
family. Special requests catered for whenever possible.
• All students accommodated in a single room unless requesting
to share with friend/spouse.
• Address, together with a map showing location of family and
college and a profile of the host family will be
supplied to the student.
• All host families situated within walking distance of College
or one bus ride away.
• The hostess in the family will be a native English speaker.
• There will be maximum of three students in any host family
and no two students speaking the same mother
tongue will be accommodated together.
• All students will be issued with a 24-hour College emergency
telephone number.
• Initial impression questionnaires will be issued within two
days of commencement of course and any student
with accommodation or welfare problems and/or queries
will be seen immediately by the Accommodation
and Welfare Officer.
• Any student unhappy with their host family is guaranteed
to be found a new family, normally within two
days, and all students are offered the opportunity to visit
their prospective new host family before moving.
• An experienced and qualified, full-time Accommodation and
Welfare Officer is available to offer help and
advice.
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Registration• We aim to respond to all initial enquiries within 24 hours.
• Client bookings are processed on receipt.
• We aim to complete enrolment procedures and send confirmations to client within 24 hours, and guarantee to
respond within 3 days.
• Each booking received is checked for course suitability against information provided by client and an
alternative course recommended if necessary.
• In the event of a course being full, a suitable alternative will be offered.
• All bookings are confirmed in writing by fax or mail.
• Online bookings are confirmed immediately by e-mail and confirmation documents sent by fax or mail.
• Confirmation documents include official letter that may be used for visa application if necessary. |
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